Privacy Policy

Last updated: 2026

Who We Are

This website is operated by Ocanom Ltd, a company registered in England and Wales (Company Number: 16963342), trading as Carpathian Salt.

Registered office: 128 City Road, London, United Kingdom, EC1V 2NX

For privacy-related enquiries, please contact us at:hello@carpathiansalt.com

What Data We Collect

When you use our website, we may collect the following information:

  • Contact form submissions: Your name, email address, and message when you contact us via our website forms.
  • Concierge interactions: Messages you send to our AI concierge to help answer your questions about our products.
  • Quote requests: Details you provide when requesting bespoke product quotes, including contact information and customisation preferences.

How We Use Your Data

We use the information you provide to:

  • Respond to your enquiries and provide customer support
  • Process quote requests and communicate about potential orders
  • Improve our website and services

We do not sell your personal data to third parties. We may share data with service providers who help us operate our website and process communications (such as form handling and email services), but only as necessary to provide these services.

Orders and Payments

Product purchases are processed through our Shopify store. When you make a purchase, Shopify handles payment processing and order fulfilment data in accordance with their own privacy policy. We recommend reviewing Shopify's privacy practices when making purchases.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Withdraw consent for processing where consent was the basis

To exercise these rights, please contact us athello@carpathiansalt.com.

Cookies

Our website currently does not use analytics cookies or tracking pixels. We may use essential cookies for basic site functionality (such as session management) in the future, but do not currently deploy any third-party tracking.

Changes to This Policy

As a new business, our practices may evolve. We will update this policy as needed and encourage you to review it periodically. Significant changes will be noted with an updated "Last updated" date.

Contact

If you have questions about this privacy policy or how we handle your data, please contact us:

Email: hello@carpathiansalt.com
Ocanom Ltd
128 City Road
London, EC1V 2NX
United Kingdom