Terms of Service

Last updated: 2026

About These Terms

These terms govern your use of the Carpathian Salt website (carpathiansalt.com). By using this website, you agree to these terms. If you do not agree, please do not use the site.

This website is operated by Ocanom Ltd, a company registered in England and Wales (Company Number: 16963342), trading as Carpathian Salt.

Registered office: 128 City Road, London, United Kingdom, EC1V 2NX

Website Use

This website provides information about our products and services. You may browse the site, submit enquiries, and interact with our AI concierge for product guidance. Please use the site responsibly and lawfully.

Product Information

We aim to present accurate descriptions and images of our products. However, actual products may vary slightly from photographs due to the natural characteristics of rock salt and handcrafted wooden items. Natural variations in colour, texture, and grain are inherent to these materials and are not defects.

Purchases

Product purchases are made through our Shopify store. When you purchase products, you enter into a contract with Ocanom Ltd trading as Carpathian Salt. Shopify's terms and policies apply to the checkout and payment process. All prices are shown in GBP and include VAT where applicable.

For bespoke orders and trade enquiries, pricing and terms will be confirmed in your individual quote before any order is placed.

AI Concierge

Our AI concierge is provided as a helpful tool to answer questions about our products and offer recommendations. While we strive for accuracy, the concierge's responses are generated by artificial intelligence and should be treated as general guidance, not professional advice. For specific product queries or order confirmations, please contact us directly.

Intellectual Property

The content on this website — including text, images, logos, and design — is owned by Ocanom Ltd or used with permission. You may not reproduce, distribute, or use our content for commercial purposes without our written consent.

Limitation of Liability

We provide this website on an "as is" basis. While we aim to keep information accurate and the site functioning smoothly, we do not guarantee uninterrupted access or that all information is error-free. To the extent permitted by law, we limit our liability for any losses arising from your use of this website.

Nothing in these terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

Links to Other Sites

Our website may link to third-party sites (such as our Shopify store). We are not responsible for the content or practices of these external sites.

Changes to These Terms

We may update these terms from time to time. Continued use of the website after changes constitutes acceptance of the revised terms. The "Last updated" date at the top of this page indicates when these terms were last revised.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have questions about these terms, please contact us:

Email: hello@carpathiansalt.com
Ocanom Ltd
128 City Road
London, EC1V 2NX
United Kingdom